Privacy policy
Last updated on 8 May 2026
The Nutrition Clinic is committed to complying with the Personal Data Protection Act 2012 (PDPA) of Singapore and safeguarding your personal information.
What Data We Collect
When you interact with us, we may collect:
- Name, email address, phone number and delivery address
- Purchase history and order details
- Payment information (processed securely by Stripe or HitPay)
- Website usage data (via cookies and analytics tools)
- Communications you send us
How We Use Your Data
We use your data to:
- Process and fulfil your orders
- To deliver products and provide customer support
- Send you marketing emails about new collections, promotions and events (if you have subscribed)
- Improve our website and customer experience
- Comply with legal and regulatory requirements
Order and Shipping Communications
To fulfil your order, we share your contact details with our logistics and shipping partners. These partners may contact you through you contact number. These are service messages related to your order and are not marketing communications.
Third Party Services
We use the following third party services which may process your data:
- Shopify — our e-commerce platform
- Stripe — credit and debit card payment processing
- HitPay — PayNow payment processing
- Active Campaign — email marketing
- Meta (Facebook/Instagram) — advertising and analytics
- Google Analytics — website traffic analysis
- Singapore Post and courier partners — order fulfilment and delivery
Each of these services has its own privacy policy governing how they handle your data. We only share the minimum data necessary for each service to function.
Cookies
We use cookies and similar technologies to:
- Improve website functionality
- Analyse traffic and usage patterns
- Personalise your shopping experience
You may disable cookies through your browser settings, but some features may not function properly.
Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with:
- Service providers necessary to fulfil your order (shipping, payment)
- Government and regulatory authorities as required by Singapore law
- Professional advisers such as lawyers or accountants where necessary
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for accounting and legal compliance purposes.
Your Rights
Under the PDPA you have the right to:
- Access your personal data held by us
- Correct inaccurate personal data
- Withdraw consent for the use of your personal data (note this may affect our ability to serve you)
To exercise these rights, contact us at clientcare@thenutritionclinic.com.sg.
Changes to This Policy
We may update this policy from time to time. Continued use of our website after changes are published constitutes acceptance of the updated policy.
Contact Us The Nutrition Clinic Pte. Ltd. | UEN: 201022926N | clientcare@thenutritionclinic.com.sg | www.thenuritionclinic.com.sg